Driver Privacy Policy

This Driver Privacy Policy describes how MinnDrive, LLC ("MinnDrive," "we," "us") collects, uses, and shares information about drivers who use the TripCoreX Driver app and related MinnDrive services.

For inquiries, contact our privacy team at privacy@minndrive.com or by mail at MinnDrive, LLC, 3333 Lake Shore Ct, Chaska, MN 55318.

1. Information we collect

We collect information you provide directly, information generated through your use of the app, and information from third parties.

Information you provide

• Account registration details (name, email, phone number, profile photo).
• Driver's license number and vehicle information submitted during onboarding.
• Bank or payment account information for payout processing.

Information generated automatically

• Location data: Precise GPS location while a rider is onboard (after you start the trip) so we can measure trip miles for billing and show progress on the map. While the rider is onboard, location may continue if you leave the Active Ride screen, lock the phone, or switch to another app (iOS shows the system location indicator). We do not request “Always” / all-the-time location. Tracking stops when the trip completes, is cancelled, or is reassigned. Force-quitting the app stops updates until you reopen it.
• Trip data: Pickup/drop-off locations, trip duration, distance, and timestamps.
• Device data: Device identifiers, operating system, app version, and crash logs.
• Usage data: In-app actions, feature interactions, and session information.
• Push notification token: If you allow notifications, a device push token so we can send trip and message alerts.

Information from third parties

• Background screening results from our screening provider (when used).
• Firebase authentication data (UID, token metadata).
• Payout and financial verification data from payment processors.

2. How we use your information

• Service delivery: Dispatch trips, process payments, and communicate with riders and dispatch.
• Safety and fraud prevention: Monitor for unsafe behavior, verify identity, and investigate incidents.
• Compliance: Satisfy legal and regulatory obligations, respond to lawful requests.
• Product improvement: Analyze aggregate usage to improve app features and reliability.
• Communications: Send trip notifications, policy updates, support responses, and (where consented) promotional messages.

3. Sharing your information

We share your information with:

• Riders: Limited trip and driver information necessary to complete a booking (name, vehicle details, real-time location during an active trip).
• Service providers (subprocessors): including TripCoreX (dispatch platform), Square (payments where applicable), Google (Firebase Auth, Maps), Twilio (SMS), cloud hosting, and Apple/Google push notification services, under data processing agreements or equivalent terms.
• Legal authorities: When required by law, court order, or to protect the safety of individuals.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to applicable notice requirements.

We do not sell your personal information to third parties for their own marketing purposes.

4. Location data

Location is required for active trip operations. After you start a ride with a rider onboard, we collect precise location to measure GPS miles and support the map — including when the app is not in the foreground. We do not collect location in the background when no rider is onboard. You can withdraw location permission through your device settings; doing so will prevent trip tracking and accurate mile measurement.

5. Data retention

We retain your account and trip data for as long as your driver account is active. After account closure, we erase or anonymize personal data within 30 days, except where law requires longer retention (for example tax, insurance, or dispute records). Financial and trip settlement records are retained as required by tax and accounting regulations (typically up to seven years where applicable).

6. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. You can delete your driver account from Settings → Delete Account in the app (subject to unfinished trips). To exercise other rights, contact privacy@minndrive.com. We respond within 45 days where required.

7. Security

We implement technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No system is completely secure; please safeguard your account credentials.

8. Children

The TripCoreX Driver / MinnDrive driver app is not directed at individuals under 18 (or the applicable age of majority). We do not knowingly collect data from minors.

9. Changes to this policy

When we update this policy, we will change the version date above and require you to review and re-accept through the driver app.

10. Contact

MinnDrive, LLC

3333 Lake Shore Ct, Chaska, MN 55318